51% of people will avoid shopping in high streets or shopping centres if social distancing is ignored.

Are your customers planning on wearing a face covering? Do they expect you to police social distancing? When will they return through your doors and will they shop as before? 

Download Retail 2020: What shoppers want now (Edition 2).

The report shows what shoppers want 

20,000 answers from shoppers across the UK broken out by age bracket.
65 pages of answers.

Access the answers you need

  • What can the stores do to entice more shoppers?
  • What are the barriers to offline shopping? 
  • ​What can stores do to entice more shoppers?
  • ​What are the barriers to in-store shopping? 
  • ​​What are the most important safety measures?

Download report - Retail 2020: What shoppers want (Edition 2)

Helping people return to the High Street safely

Maybe* is proud to be part of the Government’s High Streets Task Force, delivering social media insights for over 3,300 towns and cities across the UK. 
Our Retail 2020: What shoppers want report states that while 90% of people plan to return to High Street shops, it may be more of a trickle than a stampede and it may not be yet.
The report finds that 47% of people are nervous about shopping again and of those surveyed 45% 
plan to shop less than they did pre-COVID-19. It also details the measures that shoppers expect to see retailers introduce in order for them to return through their doors.  This is the information you need. Now.

““This report provides vital insight for retailers to help them make choices that will encourage shoppers back through their doors. Understanding the expectations of consumers around social distancing and the communication and implementation of safety measures is critical if retailers are going to successfully entice shoppers. 

This report is part of ongoing research and reinforces our commitment to ensuring retailers and placemakers have the tools and insight they need to navigate the complexities and challenges of the post-pandemic world.”

Polly Barnfield, OBE, CEO of Maybe*

Download the report now 

Be crystal clear on your next steps

Know exactly what you need to do to make people feel safe - what are the measures they want.
Save time by focussing on what matters

Learn what customers are concerned about and focus on what they want so they feel safe to shop.
Know what is on your shoppers' minds

Stop guessing what your customers are concerned about by having the facts and knowing where to focus your effort

“By knowing what my customers are concerned about 
I have been able to tailor my opening times appropriately”

Sophie Scarrott, Owner of Keith Scarrott Shoes
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